Apple care for Apple products in a post sales scenario

When Apple hardware products are bought, users generally get a one-year hardware warranty. They also get 3-months free phone-based tech support. In case of any fault or mis-happening, Apple offers repairing or replacing of hardware. After the warranty gets lapsed, Apple users need to pay for getting hardware repairs and availing Apple tech support for resolving software and service issues with all Mac products. For such situations, Apple offers AppleCare Protection Plans as add-on purchases.Apple Care

AppleCare or AppleCare+ is related to an insurance policy for iPhones, iPads, and iPods. Apple users need to pay an up-front cost to get cover for all potential problems. You can also get extended support and coverage for Mac products via 4 different separate plans for Macs, iPads, iPods, Apple displays, iPhones, and Apple TVs. When it comes to availing extended support, AppleCare offers you three years’ support for Macbooks and displays and limited warranty by two years. For iPods, iPads, iPhones, and Apple TVs, you get two years of extended support.

Extended Apple tech support ensures your Apple products will help you get the best out of them for a limited period. Now, the question is when one needs to buy the support plans. It is supposed that one need to buy AppleCare when he/she buys new hardware. But users of Macs, displays, iPods, and Apple TVs can buy AppleCare Protection Plan during the tenure of one-year warranty period. If you are buying iPhones, iPads, iPod touches, and iPod classics, you have only 30 days to go for the support plan. Once, this time limited time period is over, you need to go through a hectic process to make your Apple supplies under insurance cover for extended tech support.

When it comes to the repairing of Apple products, Apple users need to visit Apple’s Support & Service Options page. Then, AppleCare offers the following ways to deliver your products for servicing:

  • Carry-in (Apple Stores or Authorized Service Providers)
  • Drop-off (to UPS stores in the US for iPod and iPhone only)
  • Mail-in (for desktops)
  • On-site (for desktops)

AppleCare coverage includes:

  • Mac support: It covers parts-and-labor repair coverage for the computer, its included accessories and any Apple-supplied RAM.
  • iMac and iPad support: AppleCare+ covers batteries and defects in materials or workmanship, the cables and power adapters, and AirPort hardware.
  • Macbook support: It covers the iPod itself, the battery, and the included earphones and USB cable.
  • Apple TV support: It covers the device and included accessories (remote and power cord).
Copyright © 2000-2016 rights reserved.